Contact us

The fastest way to reach us is by email at hello@roamandrefresh.com. A real person on the Roam & Refresh team reads every message, and we aim to reply within 48 hours on weekdays.

What to include

If your question is about an order, please include your order number and the email address you used at checkout — it helps us find everything in one go. For sizing questions, your dog's chest and neck measurements (in cm or inches) are the most useful details to share.

Prefer social?

You can also message us on Instagram (@roamandrefreshco) or Facebook (@roamandrefreshco). For anything involving an order, email is more reliable — DMs can be missed at busier times.